POLICIES
The policies shown below are our Terms of Service. We ask that you please read these policies prior to placing an order. By ordering, purchasing or other from us you expressly agree to the Conditions, Policies, Sales Terms and Other Agreements as set forth on this page and other pages.
CANCELLATIONS
All orders are processed in real-time so there are no cancellations. Please order carefully.
CHANGES
All orders are processed in real-time and we cannot make changes to orders. Please order carefully.
INVENTORY
Though we try to be as accurate as possible, sometimes your items will be backordered or discontinued. In this event, you will be contacted and asked to accept a similar item. We cannot guarantee that there will be similar items available, but we will work to find something else that you can enjoy.
RETURNS/EXCHANGES
1. Items may be returned or exchanged with the original Packing Slip or Receipt, excluding shipping costs, but must be postmarked no later than 7 days after you receive the shipment. Since we track all of our shipments, we adhere strictly to this policy due to the nature of our business.
2. There is a 10% restocking fee for all items returned. All Items must be returned with original tags attached, unused and in their original packaging and condition.
3. You must email us at theivorysuite@gmail.com for a return/exchange authorization number and the reason for your return/exchange. We unfortunately cannot assist you with this over the phone. Packages without a vaild return/exchange authorization number, or postmarked later than 7 days after receipt will be refused.
All sale items and/or items ordered from our Sale section are not returnable or exchangable. Special and custom order items (including dyed shoes) are not returnable or exchangable.
For your security, please return your items with an insured courier (e.g., FedEx, UPS, USPS Mail) with insurance and a Tracking Number, and retain your receipt. We are not responsible for items damaged or lost in transit.
The size charts shown are provided only as a guide by the manufacturer. We cannot be responsible for inaccurate sizing. We recommend that you compare your body measurements to the size guides on each garment page prior to placing an order. Dye lots do vary and we cannot guarantee an exact color match.
Please click here to read our full Terms & Conditions agreement regarding returns/exchanges. If you have any questions about these policies, please contact us prior to placing an order.
SHIPPING
We ship via UPS, FedEx or USPS Mail. We do not ship outside of the United States.
Please allow up to 3-4 weeks to receive your order placed with standard shipping unless otherwise stated. If you decide that you need some of your items sooner, please upgrade to rush shipping. Please be aware that most shipping companies do not deliver on weekends or holidays. Some orders that are shipped from the manufacturers across the country may require longer for the item to ship. We may also ship the orders with multiple items from different locations, so it is possible you get the items on different days and in more than 1 package.
Standard Shipping – Scheduled delivery of your order will be up to 5-7 business days from the time your shipment leaves our facility.
Express Shipping - Scheduled delivery of your order will be 1-2 business days from the time your shipment leaves our facility. PLEASE NOTE: Choosing Express Shipping does not decrease the time the item(s) are available to ship, or the time to process your order.
SHIPPING RATE TABLE
Standard 5-7 business days:
00.00 to 15.99: $5.95
16.00 to 24.99: $7.95
25.00 to 49.99: $9.95
50.00 to 74.99: $12.95
75.00 to 99.99: $14.95
100.00 to 149.99: $16.95
150.00 to 199.99: $19.95
200.00 to 249.99: $24.95
250.00 and up: $33.95
Express 1-2 business days:
00.00 to 15.99: $25.95
16.00 to 24.99: $27.95
25.00 to 49.99: $29.95
50.00 to 74.99: $32.95
75.00 to 99.99: $34.95
100.00 to 149.99: $36.95
150.00 to 199.99: $39.95
200.00 to 249.99: $44.95
250.00 to 299.99: $53.95
300.00 to 349.99: $58.95
350.00 to 399.99: $63.95
400.00 to 449.99: $68.95
450.00 to 499.99: $73.95
500.00 to 549.99: $78.95
550.00 and up: $87.95
We are not responsible for special shipping requests (ie. Leave at front door, etc.) You must be available on the date that the package is delivered to sign for it, or to accept the package.
If you refuse your package or fail to pick it up from the Postal Service or UPS, you are responsible for the shipping to re-send it to you and agree that this amount will be charged to your credit card. If you move and don't inform us, you agree that you will be charged all fees that UPS charges us to do address corrections. You agree not to try to intercept a shipment and have the shipping address diverted for any reason, or you will be responsible for the redirection fee plus any and all surcharges.
If you receive a damaged item due to the shipping carrier, you must contact us within 2 days of receipt of the shipment. Please save the box and we will file a claim with the carrier. Please note that a claim can only be filed if you have the original packaging. We do not issue refunds for damaged shipments unless we cannot replace the item. We cannot issue an exchange if you do not contact us within 2 days of receipt of shipment. If you discard or do not have the complete original packaging, we cannot file a claim, and cannot issue an exchange.
Shipping is never refundable. Your order will be shipped in accordance to the method you choose while placing your order. You may be contacted to upgrade the shipping method in order to deliver your items in time for your event date if you have chosen a slower method. Any shipping upgrade or rush fees will be charged to your credit card we have on file.
SALES TAX
As required by California State Law, sales tax of 9.75% must be charged on all orders shipped within California state. Orders shipped to addresses outside of California state will not be charged any sales tax.
PRIVACY POLICY
The ordering system of this website is hosted by Yahoo! Store. Yahoo! collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
We are committed to maintaining your privacy. Your IP address is used to identify you and your shopping cart, to gather broad demographic information to help serve you better.
Our site uses cookies to keep track of your shopping cart and to save your personal information, such as name, street and e-mail addresses so you don't have to type it again every time you visit our site.
Our site uses order forms to gather information used to fulfill your order and to contact you when necessary with questions about your order. Contact information may also be used occasionally to send you promotional materials, such as notice of new products and special offers. You may opt out of receiving future mailings by sending replying to the e-mail at theivorysuite@gmail.com with the word “REMOVE” on the subject line. Financial information, such as credit card numbers, is used for billing purposes for products ordered. Demographic and profile data may also be collected from occasional customer surveys. We use this data to tailor our product line to customers' interests and preferences.
We may release account information when it believes it is necessary to comply with any law, enforce or apply the terms of any of our user agreements, or protect the rights, property or safety of our Shop, its customers or employees.
In addition to Yahoo's standard privacy policy, the following terms apply: Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
TERMS & CONDITIONS
Please click here to view our full Terms & Conditions agreement.
CONTACT
The most reliable way of contacting us and receiving customer support is by emailing us at theivorysuite@gmail.com. All returns and exchanges must be handled by emailing us at theivorysuite@gmail.com. Be sure to provide your 3-digit order number to ensure that we can find your order in our system. To view our return and exchange policy, please click here.
Important Note: Please add theivorysuite@gmail.com to your address book to insure that you receive email correctly from us. We cannot be responsible or liable for any emails not received due to spam and junk mail filters.
If you do need to contact us by phone, please call 626-799-2991.
